North London Drums | Terms & Conditions
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Terms & Conditions

About Us

 

North London Drums is a trading name of Make More Music Ltd, an agency representing music tutors which matches them with students. Make More Music shall be referred to as MMM throughout these terms. North London Drums shall be referred to as NLD throughout these terms.

 

MMM engages directly with individual music tutors. These tutors are self-employed and utilise MMM as a dedicated administrative and marketing agency. The contract for the music tuition itself is solely between you and your tutor.

Lesson Payments

 

MMM & NLD facilitates the purchase, booking and administration of music tuition via our associated tutors. Lessons are paid for via bank transfer to an independent bank account purely dedicated to collecting lesson fees. Your payments are held in this account until the lesson has taken place. Payment to the tutor will be made when you have not disputed the lesson in line with our policy of regularly detailing you a summary of lessons that have taken place via email. If you disagree with the summary of lessons, you must let us know immediately so we can investigate.

Refunds

 

MMM & NLD are happy to refund any lesson fees that are still held in our fee account, providing the lessons have not taken place and have been cancelled outside of our 48 hour cancellation policy. (See below). There is no additional charge for this. Refunds will be made to the account you specify which will be confirmed via phone and email.

 

Lesson fees paid to MMM & NLD must be used within six months of the original payment. After this six months, you will not be entitled to a refund or future lesson credit.

Cancellation Policy

 

Lesson dates, times, frequency and duration are agreed between yourself and the tutor.

 

We operate a 48 hour cancellation policy if you would like to change, cancel or rearrange a pre-agreed lesson. If you cancel with less than 48 hours notice you will be charged the full lesson amount.

 

Lesson cancellations must be made via a [timestamped] text or email and not via phone call. In the event of a dispute, we will investigate thoroughly and the lesson fee will be held in our fee account until the outcome is determined.

 

MMM and NLD acknowledges that the individual tutor has the right to waive this policy at their discretion (for instance, in unforeseen circumstances, illness, loyalty, etc) and gives the individual tutor full autonomy over this process.

 

Lesson fees cannot be transferred or sold to another individual.

Ear Protection

 

If you are playing on an acoustic kit, MMM and NLD strongly recommends that everyone in the teaching room must wear ear plugs or ear defenders. Prolonged drumming can and will affect your hearing so it is vital to purchase ear plugs as soon as sessions begin. Musician-specific earplugs can be bought locally or online. Please contact us if you need buying advice as we’re more than happy to help and advise. MMM and NLD takes no responsibility for any hearing loss or injury as a result of music tuition.